Support
Answers to the most common questions. Can’t find yours? Write to support@spacend.app and we’ll reply within two working days.
Manage or cancel Spacend Plus
In the app, open Profile → Spacend Plus → Manage subscription. You can also go to iPhone Settings → your name → Subscriptions → Spacend. Cancelling keeps Plus until the end of the period you paid for, and your data is never locked or deleted when you go back to Free.
Restore a purchase
On a new iPhone or after reinstalling, open Profile → Spacend Plus → Restore purchases, signed in with the same Apple ID you bought with.
Request a refund
Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Guest mode and keeping your data
You can start without an account. To keep your data if you change or lose your iPhone, create an account from Profile: everything you recorded as a guest moves to it.
Join a shared Space
Open the invitation link you received, or go to Profile → Join with code and type the code from the message. Your account needs the same currency as the Space.
Reminders are not arriving
Check that notifications for Spacend are allowed in iPhone Settings → Notifications → Spacend, and that the bill has reminders turned on in the app.
Delete your account
Open Profile → Delete my account. Full details on deleting your account.
Contact
Email support@spacend.app. For privacy requests, see the privacy policy. Complaints can also be made in the Livro de Reclamações.